Shipping policy

Effective Date: August 8, 2026

At AnexMart, we aim to provide a smooth and reliable shipping experience for customers worldwide.

1. Order Processing

Orders are typically processed within 1–3 business days after payment confirmation.

During holidays, promotional periods, or periods of unusually high order volume, processing may take longer.

2. Shipping Destinations

We offer shipping to supported destinations internationally. Available shipping options and delivery estimates will be displayed at checkout based on your location.

3. Shipping Times

Estimated delivery times may vary depending on your destination, shipping method, product availability, customs procedures, and the shipping carrier.

Typical international delivery may take approximately 7–20 business days after processing.

These are estimates, not guaranteed delivery dates.

If your order does not arrive within the applicable delivery timeframe, please contact us so we can investigate the shipment and assist you in accordance with our Refund Policy.

4. Shipping Costs

Shipping costs, if applicable, will be clearly displayed during checkout before you complete your purchase.

If free shipping is offered for a particular product, promotion, or destination, the applicable terms will be shown at checkout or on the relevant offer.

5. Tracking Information

When tracking is available, you will receive tracking information by email after your order has been shipped.

Tracking updates may take some time to appear after the carrier receives and scans the package.

6. Customs, Duties & Taxes

For international orders, customs duties, import taxes, VAT, or other fees may apply depending on the destination country and local regulations.

Unless explicitly stated otherwise at checkout, the customer is responsible for any applicable customs duties, taxes, or import fees.

7. Delivery Delays

AnexMart is not responsible for delays caused by circumstances outside our reasonable control, including customs processing, carrier delays, severe weather, natural disasters, public holidays, or incorrect shipping information provided by the customer.

8. Incorrect or Incomplete Address

Please carefully check your shipping information before completing your order.

If an order is returned because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply for reshipment.

9. Lost, Damaged, or Missing Packages & Money-Back Guarantee

If your package appears to be lost, damaged, or marked as delivered but cannot be located, please contact us as soon as possible at:
Email: anexmart.contact@gmail.com

We will contact the shipping carrier to investigate the status of your shipment and help resolve the issue.

If your order is confirmed as lost or does not arrive within the applicable delivery timeframe, you may be eligible for a refund in accordance with our Refund Policy.

10. Contact Us

For questions about shipping or your order, please contact:

AnexMart
Email: anexmart.contact@gmail.com